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As an Employer you must choose SCREEN FACTS because, we are
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CUSTOMER CENTERED |
Central to any Screen Facts assignment is our Customer Centered approach. We understand that every industry is different and unique. When planning our direction and product offerings, obtaining client input and understanding industry needs are key to Screen Facts Processes. Our processes have been designed taking into account industry needs of various sectors such as Banking, Insurance, IT services, IT enabled (BPO's & KPO's) etc. There is a single point of contact for every customer with multi-level client support initiatives, including account managers, customer advisors, client service specialists. We have the resources to support our relationships and provide world-class support.
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PROCESS CENTERED |
We function with clear laid down processes in all our assignments. The process flow at Screen Facts ensures that every single case is approached in a pre-defined manner for executing verification in the areas requested. The process is defined and executed in such a way that at no point of time is the data and its subsequent conversion to information after executing verification gets exposed to the same individual or group of individuals. This ensures that sanctity of verification executed is maintained and not compromised. Screen Facts is committed to providing the highest quality services in the industry. We have continuous monitoring and testing of field agents, and expert in-house quality control teams, our clients are assured that their critical information is processed to meet both stringent regulatory requirements and high quality standards. Screen Facts has setup Key Control Standards which evaluate the output generated by field staff and then improvise upon the standards thereby raising the bar further upwards.
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VALUE CENTERED |
Our values drive our behaviour. The turn around times committed to customers is a function of our values of being "Responsive and Trustworthy". We at Screen Facts don't over commit on our deliverables just because somebody in the competition has done so as we know what it takes to execute and increase productivity from one's resources and what is peak performance achievable and desirable.
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